FAQs

Frequently Asked Questions

What products does Off Market sell?

Off Market offers a selection of dining chairs in different styles, colours and designs to suit a variety of dining spaces and interior preferences.

Where does Off Market deliver?

We currently deliver orders within the United Kingdom only.

We do not currently offer international shipping.

Is delivery free?

Yes. Standard UK delivery is free of charge.

How long does delivery take?

Orders are normally processed within 1–2 business days.

Standard UK delivery generally takes approximately 2–5 business days after dispatch.

The estimated total delivery time is therefore approximately 3–7 business days.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, such as courier delays, adverse weather or public holidays.

How can I track my order?

If tracking information is available for your order, it will be provided using the contact details supplied at checkout.

If you have questions about your delivery, please contact us with your order number.

Can I return my dining chair?

Yes. Eligible purchases can generally be returned within 14 days of receiving the order.

The item should be unused and returned in its original condition. Please review our Return & Refund Policy for complete return requirements.

How do I request a return?

Please contact us before sending an item back.

Email: offmarket2345@gmail.com
Phone: +44 121 236 8280

Please provide your order number and details of the item you would like to return.

What if my dining chair arrives damaged?

If your order arrives damaged, please contact us as soon as possible with your order number and details of the damage.

We may request photographs of the product and packaging to help us assess the issue and provide appropriate assistance.

What if I receive the wrong item?

Please contact us with your order number and details of the item received. We will review the issue and assist you with the next steps.

How are refunds processed?

Once an approved return has been received and inspected, the applicable refund will be issued to the original payment method used for the purchase.

The time for the refund to appear in your account can vary depending on your payment provider or bank.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible after placing it. We will review the request based on the current processing and dispatch status of the order.