Terms of service

Terms of Service

Last updated: 18 September 2026

Welcome to Off Market. These Terms of Service govern your use of our website and the purchase of products through our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Off Market

Off Market
14 The Priory Queensway
Birmingham
West Midlands
B4 6BS
United Kingdom

Email: offmarket2345@gmail.com
Phone: +44 121 236 8280

2. Our Products

Off Market sells dining chairs for residential and general home use.

We make reasonable efforts to ensure that product descriptions, specifications, measurements, colours and images displayed on our website are accurate.

Actual colours may appear slightly different depending on your device, monitor or screen settings.

Customers should review the product description, dimensions, materials and other specifications before placing an order.

3. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, provide an available resolution, which may include a refund.

4. Prices

Prices for our products are displayed on the website and may change from time to time.

The price applicable to your order is the price displayed at the time you complete your purchase, subject to any genuine pricing or technical errors.

Standard UK delivery is free of charge.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After your order has been received, we will process it subject to product availability, payment confirmation and the other applicable terms of your purchase.

We may need to contact you if additional information is required to process your order.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will consider cancellation requests based on the processing and dispatch status of the order.

Nothing in these Terms affects any cancellation or other rights you may have under applicable UK consumer law.

7. Payment

Payment must be completed using one of the payment methods made available during checkout.

Payment information may be processed securely by third-party payment providers.

8. Delivery

Off Market currently delivers within the United Kingdom only.

We do not currently offer international delivery.

Free Standard Delivery

Standard UK delivery is free of charge.

Orders are normally processed within 1–2 business days, and standard delivery generally takes approximately 2–5 business days after dispatch.

The estimated total delivery timeframe is approximately 3–7 business days.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our reasonable control, including courier delays, adverse weather, public holidays or other unforeseen circumstances.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so that we can review the situation and determine the appropriate next steps.

10. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible customers may generally request a return within 14 days of receiving their order, subject to the conditions described in our Return & Refund Policy and applicable UK consumer rights.

11. Damaged or Incorrect Products

If you receive a dining chair that is damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and relevant details. Photographs of the product and packaging may be requested to help us assess the issue.

12. Website Use

You agree to use our website lawfully and responsibly.

You must not:

Use the website for unlawful purposes
Attempt to gain unauthorised access to our systems
Interfere with the operation or security of the website
Introduce malicious software or harmful code
Copy or misuse website content without appropriate permission
Provide false or misleading information when placing an order

13. Intellectual Property

Unless otherwise stated, the content available on the Off Market website, including text, graphics, photographs, logos, product information and other materials, is owned by or licensed to Off Market.

You may not reproduce, distribute, modify or commercially use our website content without appropriate permission.

14. Third-Party Services

Our website may use third-party services to support functions such as payment processing, website operation, analytics, security and delivery.

Your use of third-party services may also be subject to the terms and policies of those providers.

15. Website Information

We aim to keep our website information accurate and up to date. However, occasional typographical errors, technical errors or inaccuracies may occur.

We reserve the right to correct errors and update product or website information when necessary.

16. Limitation of Liability

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable UK law.

To the extent permitted by law, Off Market will not be responsible for losses that could not reasonably have been anticipated or that result from circumstances outside our reasonable control.