Refund policy

Return & Refund Policy

Last updated: 18 September 2026

At Off Market, we want you to be satisfied with your purchase. If you need to return a dining chair, please review the following policy before sending an item back.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the dining chair must be returned in its original condition and should not show signs of use beyond what is reasonably necessary to inspect the product.

Where applicable, the product should also be returned with its original packaging, accessories and included parts.

2. Conditions for Returns

To help us process your return, please ensure that:

The item is unused and in its original condition.
The dining chair has not been damaged after delivery.
All included parts, accessories and components are returned.
The product is adequately packaged to help prevent damage during return transit.
Your order number or other purchase information is provided.

Items returned in a condition that is significantly different from their original condition may not be eligible for a full refund, subject to applicable consumer rights.

3. How to Request a Return

Please contact Off Market before returning your item.

Email: offmarket2345@gmail.com
Phone: +44 121 236 8280

Please provide:

Your name
Order number
Details of the dining chair you wish to return
Reason for the return
Photographs where relevant

We will provide the appropriate return instructions.

4. Return Delivery Costs

For returns that are made because you have changed your mind or no longer require the product, the customer may be responsible for the cost of returning the item, unless otherwise required by applicable law or agreed by us.

If the dining chair is faulty, damaged, defective or incorrect, please contact us before arranging a return so that we can assess the issue and provide appropriate instructions.

5. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your dining chair arrives damaged, defective or different from the item you ordered, contact us as soon as reasonably possible.

Please provide your order number and photographs of the product and packaging where appropriate. We will review the issue and work with you to determine an appropriate resolution.

6. Refunds

Once we receive and inspect a returned item, we will notify you whether the return has been accepted.

If your return is approved, the applicable refund will be processed to the original payment method used for the purchase.

Your payment provider or bank may require additional time to make the refunded amount available in your account.

7. Partial Refunds

Where permitted by applicable law, a refund may be adjusted where an item has been handled beyond what is reasonably necessary to inspect it and this has resulted in a reduction in its value.

We will communicate with you regarding any applicable adjustment before processing the refund.

8. Exchanges

If you would like to exchange a dining chair, please contact us before returning the item.

Exchanges are subject to product availability. Where an exchange is not available, we may provide another appropriate resolution in accordance with applicable consumer rights.