Shipping policy

Shipping Policy

Last updated: 18 September 2026

At Off Market, we aim to provide a simple and reliable delivery service for our customers. We currently offer free standard delivery within the United Kingdom.

1. Delivery Area

We currently deliver orders to addresses within the United Kingdom only.

We do not currently offer international shipping.

2. Delivery Cost

Standard UK Delivery: FREE

We offer free standard delivery on orders delivered within the United Kingdom.

There are no standard delivery charges added at checkout.

3. Order Processing

Orders are normally processed within 1–2 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

4. Standard Delivery Time

After an order has been dispatched, standard UK delivery generally takes approximately 2–5 business days.

The estimated total timeframe from placing an order to delivery is therefore approximately:

3–7 business days

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, high demand or other unforeseen events.

5. Delivery Address

Please ensure that your delivery address is complete and accurate when placing your order.

We are unable to guarantee delivery where an incorrect or incomplete address has been provided.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible. We will review the order status and advise whether the address can still be changed before dispatch.

6. Delivery Information

Where tracking is available, delivery or tracking information may be provided using the contact details supplied when placing the order.

Customers should make reasonable arrangements to receive their delivery.

7. Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

Please provide your order number and the email address used when placing the order so that we can investigate the delivery status.

8. Damaged Deliveries

Please inspect your dining chair when it arrives.

If your order appears damaged, defective or incomplete, please contact us as soon as reasonably possible.

Where appropriate, we may request photographs of the product and packaging to help us assess the issue.

Please do not dispose of the original packaging until the issue has been reviewed.

9. Incorrect Items

If you receive a dining chair that is different from the product you ordered, please contact us with your order number and details of the item received.

We will review the issue and provide appropriate assistance.