Privacy policy

Privacy Policy

Last updated: 18 September 2026

At Off Market, we respect your privacy and are committed to protecting the personal information you provide when using our online store.

This Privacy Policy explains how we may collect, use and protect your personal information when you visit our website, place an order or contact us.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Phone number

  • Order details

  • Payment and transaction information

  • Information you provide when contacting our customer support team

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil your orders

  • Arrange delivery of your dining chairs

  • Process payments

  • Communicate with you about your order

  • Respond to customer service enquiries

  • Process returns, refunds and exchanges

  • Maintain and improve our website

  • Help prevent fraud and unauthorised transactions

  • Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment providers available at checkout.

Where payment information is processed by a payment provider, that provider may handle your payment information in accordance with its own privacy policy and security procedures.

Off Market does not intentionally store customers' complete payment card details when those details are securely processed by the relevant payment provider.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage and improve your shopping experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing Your Information

We may share personal information when reasonably necessary with service providers that help us operate our business, such as:

  • Payment processing providers

  • Delivery and courier providers

  • Website and e-commerce service providers

  • Customer support providers

  • Fraud prevention and security services

  • Professional or legal advisers where necessary

We only provide information that is reasonably necessary for the relevant service or purpose.

We do not sell customers' personal information as a business practice.

6. Data Security

We take reasonable technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including processing orders, providing customer support, handling returns and refunds, maintaining business records and meeting applicable legal obligations.

When information is no longer required, it may be securely deleted or otherwise disposed of where appropriate.

8. Your Privacy Rights

Depending on applicable UK data protection law, you may have rights concerning your personal information, which can include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of certain information

  • Requesting restriction of certain processing

  • Objecting to certain uses of your information

  • Requesting information about how your personal data is processed

Some rights may be subject to legal exceptions or limitations.

To make a privacy-related request, please contact us using the details below.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

10. Third-Party Services

Our website may use third-party services to support functions such as payment processing, website operation, analytics, security and delivery.

These third parties may process information in accordance with their own privacy policies and applicable laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Off Market
14 The Priory Queensway
Birmingham
West Midlands
B4 6BS
United Kingdom

Email: offmarket2345@gmail.com
Phone: +44 121 236 8280

We will review privacy-related enquiries and respond as reasonably appropriate.